What makes Madagascar vanilla special?
Madagascar produces 80% of the world's vanilla and is renowned for
its rich, creamy flavor profile with notes of caramel and chocolate.
Our vanilla beans are hand-pollinated, carefully cured for months,
and selected for their superior vanillin content, making them the
gold standard in the culinary world.
What is your minimum order quantity?
Our minimum order varies by product. For premium vanilla beans, we
typically require a minimum of 1kg for bulk orders. For vanilla
extract and custom packaging solutions, we can accommodate smaller
quantities. Contact us to discuss your specific needs and we'll
create a solution that works for your business.
How long does international shipping take?
Shipping times vary by destination. Typically, deliveries take 7-14
business days to most international locations via express courier
services. We provide full tracking information for all shipments and
use temperature-controlled packaging to ensure your vanilla arrives
in perfect condition. Expedited shipping options are available upon
request.
Do you provide certificates and documentation?
Yes! We provide all necessary documentation for international trade
including certificates of origin, quality certifications,
phytosanitary certificates, and fair trade documentation. We ensure
full compliance with import regulations for all destination
countries and can provide additional documentation as needed for
customs clearance.
What payment methods do you accept?
We accept international wire transfers, PayPal, and major credit
cards for international orders. For large bulk orders, we can
arrange payment terms and provide invoicing. We also accept partial
deposits for custom orders. Contact us to discuss payment
arrangements that work best for your business.
Can I request samples before placing a large order?
Absolutely! We encourage potential clients to request samples to
experience our quality firsthand. Sample packs are available at cost
plus shipping. Once you place a bulk order, we'll credit the sample
cost toward your purchase. This allows you to verify our quality
before committing to larger quantities.
How should I store vanilla beans?
Store vanilla beans in an airtight container in a cool, dark place
away from direct sunlight and heat sources. Avoid refrigeration as
it can dry out the beans. Properly stored vanilla beans can maintain
their quality for 1-2 years. We provide detailed storage
instructions with every order and are always available to answer
questions about proper vanilla care.
Do you offer custom packaging solutions?
Yes! We specialize in custom packaging solutions for businesses who
want to retail vanilla under their own brand. This includes custom
labels, various packaging sizes, and bulk packaging options. We can
work with your branding requirements and provide white-label
solutions. Contact us to discuss your custom packaging needs.
What is your quality guarantee?
We stand behind the quality of our products 100%. All our vanilla
undergoes rigorous quality control, and we only ship Grade A premium
vanilla. If you're not completely satisfied with your order, contact
us within 30 days and we'll work with you to make it right, whether
that means a replacement or refund. Your satisfaction is our
priority.
Do you work with small businesses or only large manufacturers?
We work with businesses of all sizes! From artisan bakeries and
specialty food stores to large-scale food manufacturers and
international distributors, we tailor our services to meet your
specific needs. Whether you need a few kilos or several tons, we
provide the same premium quality and excellent customer service to
every client.